Three questions · about 60 seconds
Book a free home visit
No sales visit, no brochure pack. Our registered manager comes to the house, listens, and tells you honestly what would help — including if that turns out not to be us.
Visit within 48 hours
Free, at home, about an hour. Ninety minutes if there's a dementia diagnosis.
Costed to the pound
You get the price in writing before anything starts. Our full rate card is public.
No pressure, ever
We don't chase. If home care isn't right for your family we'll say so and suggest who is.
What the visit is actually like
An hour at your kitchen table, not a pitch
Siobhan comes on her own. She sits down, asks what a bad day looks like, and writes the plan in front of you so you can argue with it.
- You get the weekly cost in writing before she leaves
- Nothing is signed on the day — we don't carry contracts
- If we're not the right answer, she'll tell you who is
No call centre
One of these two will ring you back
Not a contact centre in another county. Both of them are in the Stamford New Road office, and both have been here over five years.

Siobhan Kelly
Registered Manager · 8 years
Does every first home visit herself, and holds the out-of-hours phone one week in three.

Amara Okafor
Care Coordinator · 6 years
Builds the rota, and will be the voice you get to know best over the first month.